Terms of Service

SoloLedger (“we”, “us”) provides an online child-expense record-keeping service for separated parents.

All enquiries, notices and support requests must be sent by email to hello@solo-ledger.co. We do not offer telephone support.

By creating an account or using the service you agree to these terms. If you do not agree, do not use the service. We may update these terms; material changes will be notified by email or in the app before they take effect.

• You must be at least 18 years old and legally able to enter a contract.
• You are responsible for keeping your password confidential and for all activity under your account.
• You must provide accurate account information and keep your email address up to date, as it is our only channel for notices.
• Accounts are for a single user and must not be shared.

SoloLedger lets you record children, log shared expenses, attach receipts, track payment status and export court-ready PDF reports. Optional email reminders about due expenses are off by default and can be enabled or disabled at any time in your account settings.

The service is a record-keeping tool. It does not provide legal, tax or financial advice, and exported reports are not a substitute for professional advice or a court-certified document.

• You retain ownership of the records, receipts and documents you upload. You grant us a limited licence to store and process them solely to operate the service for you.
• You are the person deciding what personal data — including data about your children and co-parent — is entered. Please enter only what you genuinely need for your records (data minimisation under the GDPR).
• You must not upload unlawful content, other people’s data you have no lawful basis to hold, malware, or attempt to access other users’ data.
• You must not resell, scrape, reverse engineer, or overload the service.

• Access costs €45 and grants full access for 12 months from the date of purchase. Payments are processed by Stripe; we never see or store your full card details.
• Your subscription renews automatically every 12 months, on the anniversary of your initial purchase, at the same price, and your saved payment method is charged on that date until you cancel.
• You can cancel auto-renewal at any time in your account settings. Cancelling does not cut short the period you have already paid for: access continues to the end of the current 12 months, after which your account moves to read-only mode.
• If a renewal payment fails, access continues until the end of the paid period and the account then moves to read-only mode.
• In read-only mode your data remains safe and viewable and can be exported; adding or editing records requires renewing access.
• Prices shown in other currencies are indicative conversions.

As a consumer in the EU, EEA or UK you normally have 14 days to withdraw from a distance contract. Because the service is digital content supplied immediately, you agree that supply begins at once and acknowledge that your withdrawal right is lost once you have started using the service.

In particular, downloading or exporting a PDF report at any time within the 14-day period counts as clear use of the service and means the digital content has been fully supplied to you. Once you have downloaded a PDF report, your right of withdrawal and any entitlement to a refund are forfeited.

If you have not used the service — including not downloading any PDF report — email hello@solo-ledger.co within 14 days of purchase for a full refund. This does not affect your statutory rights where the service is faulty or not as described.

We process personal data in accordance with the EU GDPR (as applied across the EEA) and the UK GDPR. For the categories of data, legal bases, processors, international transfers, retention periods and your rights (access, rectification, erasure, restriction, portability, objection and complaint to a supervisory authority), see our Privacy Policy, which forms part of these terms.

Where we act as processor for records you enter about other individuals, we process that data only on your instructions, keep it confidential, apply appropriate technical and organisational security measures, use vetted sub-processors, assist you with data subject requests, and delete or return the data when your account is closed.

Data is encrypted in transit and at rest, access is restricted by row-level security so you can only reach your own records, and administrative access is limited and audit-logged. No online service is completely secure; please report any suspected vulnerability or account compromise by email immediately.

We aim for continuous availability but do not guarantee uninterrupted or error-free operation, and we may carry out maintenance or change features. We will not remove core functionality you have paid for during your access period without offering a reasonable alternative.

You may stop using the service and request deletion of your account at any time by email. We may suspend or terminate accounts that breach these terms, are used unlawfully, or put the service or other users at risk. On termination we delete or anonymise your data in line with the retention periods in the Privacy Policy, other than records we must keep for legal or accounting purposes.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot lawfully be excluded, including your statutory consumer rights. Subject to that, we are not liable for indirect or consequential loss, loss of profit, or the outcome of any legal proceedings in which you use exported records, and our total liability is limited to the amount you paid in the 12 months before the claim.

These terms are governed by the laws of England and Wales, and disputes may be brought in its courts. If you are a consumer resident in the EU or EEA, you keep the protection of the mandatory laws of your country of residence and may bring proceedings there.